Small Business and Open Ended Questions
This excerpt from a published article that I wrote offers advice for doing followup on proposals.
Many solo small business owners cannot state why they get business or why they lose business. We make assumptions, or just don't ask. Until you make it a priority to get both these questions answered, you'll never understand your strengths and weaknesses. Consider the dynamics of conscious marketing and sales efforts.
After the marketing is done and you find prospects the sales cycle is preapproach, approach, presentation, trial close, answer objections, and final close. Ask a trusted friend to tell you bluntly if you are weak in any of those areas. If you lack knowledge of basic sales techniques, it's time to learn. Marketing extends into the preapproach to understand how decisions are made and the price structure. The more you prepare and form a strategy, the more likely you are to succeed.
Finally, show interest by asking about the needs of the client. Open ended questions or statements allow the customer to provide details that you may not get with a "yes" or "no" answer. Apply the open ended principles to be prepared in the marketing and sales cycle, and then deal with and learn from disappointments. If necessary, revise your strategy and redefine your market to deal with people who truly appreciate what you offer.
Read the full article at ezinearticles.com entitled "Solve the Mystery of Lost Business".
TAGS: advice articles small business advice sales technique
Many solo small business owners cannot state why they get business or why they lose business. We make assumptions, or just don't ask. Until you make it a priority to get both these questions answered, you'll never understand your strengths and weaknesses. Consider the dynamics of conscious marketing and sales efforts.
After the marketing is done and you find prospects the sales cycle is preapproach, approach, presentation, trial close, answer objections, and final close. Ask a trusted friend to tell you bluntly if you are weak in any of those areas. If you lack knowledge of basic sales techniques, it's time to learn. Marketing extends into the preapproach to understand how decisions are made and the price structure. The more you prepare and form a strategy, the more likely you are to succeed.
Finally, show interest by asking about the needs of the client. Open ended questions or statements allow the customer to provide details that you may not get with a "yes" or "no" answer. Apply the open ended principles to be prepared in the marketing and sales cycle, and then deal with and learn from disappointments. If necessary, revise your strategy and redefine your market to deal with people who truly appreciate what you offer.
Read the full article at ezinearticles.com entitled "Solve the Mystery of Lost Business".
TAGS: advice articles small business advice sales technique
Jim Degerstrom 
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