People do online research looking for fast answers to inquiries in search engines. The trail leading to free information for a simple question should not take 5-10 minutes of sorting through sites for a real answer. Here’s one case study of small business online research frustration, and the eventual solution.

After receiving a voice mail message from a small business owner, and then getting their answering machine when I returned their call, I decided to search online for more about them. The caller only left their name and phone number and a brief description of the design services of interest.

Without a business name or website URL, my first choice for finding out more about their company was a reverse phone lookup. The results from lookup services were a huge disappointment. Following search engine results was frustrating because each of the first three free lookup sites returned results on their website of “found” with more information available. Following that link took me to a paid service to get what should be publicly available for free.

Finally, I input the prospect’s phone number into the Google search box, and instantly the first listing was their website. From viewing their site and doing a search in WhoIs, I was well prepared on the second callback when finally getting through and talking to the owner. Consider various ways of getting creative when it comes to search engines and small business online research to avoid the frustration of following dead ends and finding a surprise shopping cart.